Customers in Boston React to MBTA mTicket App Launch
Mobile ticketing has a huge number of benefits for Transit Agencies, one of which is delivering a good news story - a product that customers love.
The MBTA identified a number of customer problems they wanted to solve with mobile ticketing, from waiting in line to buy a ticket to having to pay with cash on board where ticket machines aren't available out outlying stations. What they found was that customers enjoy these benefits and a lot more as can be seen in a selection of tweets from Commuter Rail riders below:
Just bought my first mobile #mbcr ticket with the new #mbta mTicket app. Super easy, great interface. Will def. make life easier :) @mbtagm
— Beth Vitale (@vitale_beth) November 12, 2012
MBTA's making mobile e-tickets for the Commuter Rail now?! No more waiting in line and missing the train! WOO
— Timmy C (@_LeTimmy) November 13, 2012
I absolutely love the new #mbta commuter rail app. It's so convenient and easy. #greatjob
— Colin Loiselle™ (@colinloiselle) November 12, 2012
Whoever created this MBTA app is an actual angel from heaven
— connor (@connorlately) November 13, 2012
Just installed the #mbta mTicket app for buying commuter rail tix. Very excited to use; props to @mbtagm for leading the nation on this!
— Brandy H. M. Brooks (@bhmbrooks) November 13, 2012
Boston commuter rail folk need to check out @mbtagm’s new app MBTA mticket. It’s a huge step forward for getting train tickets.
— Ryan Struhl (@keisans) November 13, 2012
Goodbye train tickets! WONDERFUL IDEA!"@mbtagm: mTicket: #MBTA launches ticketing app for commuter rail via @metrobos bit.ly/PQhoEy"
— Mose Berkowitz (@moseberkowitz) November 13, 2012
Sweet. No more waiting in the ticket line at South Station RT @mbtagm We are excited to announce the #MBTA mTicket app for Commuter Rail
— Scott Kiekbusch (@adjustafresh) November 12, 2012
Pretty cool that the MBTA is the first public transportation in the US to use mobile tickets for commuter rail.
— Alvin? (@AOMerlos) November 13, 2012
Update - 19/11/2012. We've had so many nice comments that we wanted to share a few more:
.Just used the #MBTA mTicket app on my #Android phone. Pretty neat & efficient! #ilovetechnology cc: @mbtagm
— Meg McDevitt (@OhThatMeg) November 14, 2012
Transforming #transit @masabi_comRT @bostonglobe: The MBTA says its smartphone ticket app for commuters is a hit b.globe.com/RDCmot
— Elizabeth Towler (@LizTowler) November 15, 2012
@mbtagm downloaded the #MBTA mTicket App today. real cutting edge!
— eileensideways (@eileensideways) November 19, 2012
This app just made my life so much easier. play.google.com/store/apps/det…
— Patrick Rodriguez (@LightAesthetic) November 18, 2012
.@mbtagm the new commuter rail ticketing app is amazing. I love it. #mbta #boston
— cool dr money (@xieish) November 18, 2012
@mbtanow Love the new MBTA Ticketing App!
— Owen (@OFenwick) November 17, 2012
I'm not even gonna front the #MBTA stepped up their game with that commuter rail app.
— Belle Lamour (@itsraidiant) November 17, 2012
Mbta app is dope
— John M. Billert (@_billert) November 16, 2012
Been using #MBTA app this week on the commuter rail - so far, so good! Very convenient. @mbtagm
— Ashley (@accordingtoalg) November 16, 2012